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How 99xobd Handles Your Personal Data

When you open an account with us and deposit via bKash, Nagad, or Rocket, we collect certain information to keep your account secure and your transactions running.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device data clarity
99xobd How 99xobd Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to know what data we hold on your account, ask us to correct something, or request deletion, our support team handles privacy requests directly. Reach us through any of the channels below and we will respond as soon as we can. All requests are handled in the order received.

Team online

Live Chat

Open the chat window from your account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support

Send your privacy request to our support address with your registered mobile number so we can locate your account and act on your request.

Account Help Section

Log in, head to account settings, and use the help form under privacy to submit a data access or correction request directly from your profile.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures across every layer of your account — from the moment you enter your bKash number in the cashier to when a Nagad withdrawal is confirmed. Below are the four areas that matter most to your privacy on this platform.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing your account.

Payment Data Security

Your bKash, Nagad, and Rocket details pass through encrypted channels. We do not store full wallet credentials on our servers after a transaction completes — only the reference needed for disputes.

Account Access Controls

Every login triggers an OTP to your registered mobile number. If we detect a session from an unrecognised device, access is paused until you verify ownership through that OTP step.

Data Retention and Deletion

Active account data is retained while your account is open. If you close your account and request deletion, we remove personal identifiers within the period allowed by applicable rules in your eligible region.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how your data is handled on 99xobd. If your question is not listed, contact support directly through the channels on this page.

We collect your name, mobile number, and the wallet details you enter — such as your bKash or Nagad number — during account creation and any subsequent deposit or withdrawal request.

Only the transaction reference is kept for dispute resolution. Full wallet credentials are not stored on our servers once your bKash or Rocket transfer is confirmed and cleared.

Yes. Contact our support team via live chat or email with your registered mobile number. We will compile what we hold and send it to you within a reasonable period.

Log in, go to account settings and use the privacy help form, or reach support directly. We will confirm your identity first, then action the correction or deletion as your eligible region's rules allow.

We only share data with payment processors handling your bKash, Nagad, or Rocket transactions, and with regulatory bodies where local law in Bangladesh or your eligible region requires disclosure.

Session cookies keep your account active during a visit. Analytics cookies help us understand page usage. You can manage or block cookies in your browser settings without affecting your login or account balance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.